Start by tapping here
Free Shipping Over $500.00

FAQ

Payment

Are your price listed in international currencies?

Our price are listed in US dollars.

What forms of payment do you accept?

We now accept PayPal and bank transfer. While you can use credit card and debit card with Paypal.

How to top up my account?

Log into your account first then go to My Funds. There you will see the Top Up button through which you can easily top up your account.

Shipping

How much is the shipping?

For orders ≥ $500 shipping is free.
As to orders < $500, we only charge a minimum freight as per rates by zones below.

How do I set my courier company and account?

You can create and edit your own courier and account in Shipping Method.

How do I track my order?

You can check on the status of your order on My Order page.In addition, you can track your package directly on DHL website.

How long do I have to wait for the lenses after I have ordered them?

Your order will be delivered within 7 - 14 business days.

What shipping method do you offer?

If free shipping or freight prepaid, we will ship your order via DHL.
If freight collect, we accept all major couriers like DHL,Fedex,UPS,TNT,EMS. You can use your own courier by selecting the courier and providing your freight collect account number.

Return and replacement

DirectLens.com don't accept returns due to expensive international freight cost.
In case of any quality issues or damages during transportation, we will work with you to get your lenses replaced with new lenses as soon as possible.